Errors
Voxtelesys provides error details, if applicable, to your callback URL or fax resource via an error object. The error object provides a unique code and description of the error and is primarily intended to help you self-diagnose the issue.
Voxtelesys uses an error schema that is comprised of a 4 digit code. The first digit is used to determine if the error was caused by the client (customer) or server. The remaining 3 digits are error specific codes.
- Client Errors (
4xxx) - Server Errors (
5xxx)
Client Errors
A 4xxx error code indicates that Voxtelesys or the downstream carrier has identified some element of the message request to be unacceptable. Repeating the request will produce the same result.
| Code | Description |
|---|---|
| 4201 | file format invalid |
| 4202 | file too large |
| 4203 | file download failed |
Server Errors
A 5xxx error code indicates that either Voxtelesys or the downstream carrier has reported a service failure. For Voxtelesys failures, the customer can retry the request and expect a different result. For downstream carrier errors, a retry may also yield a different result.
| Code | Description |
|---|---|
| 5100 | unknown fax failure |
| 5101 | the CED tone exceeded 5s |
| 5102 | timed out waiting for initial communication |
| 5103 | timed out waiting for the first message |
| 5104 | timed out waiting for procedural interrupt |
| 5105 | the HDLC carrier did not stop in a timely manner |
| 5106 | failed to train with any of the compatible modems |
| 5107 | operator intervention failed |
| 5108 | far end is not compatible |
| 5109 | far end is not able to receive |
| 5110 | far end is not able to transmit |
| 5111 | far end cannot receive at the resolution of the image |
| 5112 | far end cannot receive at the size of image |
| 5113 | unexpected message received |
| 5114 | received bad response to DCS or training |
| 5115 | received a DCN from remote after sending a page |
| 5116 | invalid ECM response received from receiver |
| 5117 | received a DCN while waiting for a DIS |
| 5118 | invalid response after sending a page |
| 5119 | received other than DIS while waiting for DIS |
| 5120 | received no response to DCS, training or TCF |
| 5121 | no response after sending a page |
| 5122 | timed out waiting for receiver ready (ECM mode) |
| 5123 | invalid ECM response received from transmitter |
| 5124 | DCS received while waiting for DTC |
| 5125 | unexpected command after page received |
| 5126 | carrier lost during fax receive |
| 5127 | timed out while waiting for EOL (end of line) |
| 5128 | timed out while waiting for first line |
| 5129 | timer T2 expired while waiting for DCN |
| 5130 | timer T2 expired while waiting for phase D |
| 5131 | timer T2 expired while waiting for fax page |
| 5132 | timer T2 expired while waiting for next fax page |
| 5133 | timer T2 expired while waiting for RR command |
| 5134 | timer T2 expired while waiting for NSS, DCS or MCF |
| 5135 | unexpected DCN while waiting for DCS or DIS |
| 5136 | unexpected DCN while waiting for image data |
| 5137 | unexpected DCN while waiting for EOM, EOP or MPS |
| 5138 | unexpected DCN after EOM or MPS sequence |
| 5139 | unexpected DCN after RR/RNR sequence |
| 5140 | unexpected DCN after requested retransmission |
| 5141 | TIFF/F file cannot be opened |
| 5142 | TIFF/F page not found |
| 5143 | TIFF/F format is not compatible |
| 5144 | TIFF/F page number tag missing |
| 5145 | incorrect values for TIFF/F tags |
| 5146 | bad TIFF/F header - incorrect values in fields |
| 5147 | cannot allocate memory for more pages |
| 5148 | disconnected after permitted retries |
| 5149 | the call dropped prematurely |
| 5150 | poll not accepted |
| 5151 | far end's ident is not acceptable |
| 5152 | far end's sub-address is not acceptable |
| 5153 | far end's selective polling address is not acceptable |
| 5154 | far end's polled sub-address is not acceptable |
| 5155 | far end's sender identification is not acceptable |
| 5156 | far end's password is not acceptable |
| 5157 | far end's transmitting subscriber internet address is not acceptable |
| 5158 | far end's internet routing address is not acceptable |
| 5159 | far end's calling subscriber internet address is not acceptable |
| 5160 | far end's internet selective polling address is not acceptable |
| 5161 | far end's called subscriber internet address is not acceptable |
| 5300 | internal error |
| 5301 | internal error |
| 5302 | internal error |
| 5303 | internal error |
| 5304 | internal error |
| 5305 | internal error |
| 5306 | internal error |
| 5307 | internal error |
| 5308 | internal error |
| 5309 | internal error |
| 5310 | internal error |
| 5311 | internal error |
| 5312 | internal error |
| 5313 | internal error |
| 5314 | failed to fetch file |
| 5315 | internal error |
| 5316 | internal error |
| 5317 | internal error |